Refunds are given by inserting negative numbers.

1. Go to the patient’s dispense screen. Click Add dispense.
2. Choose the dispenser.
3. Click “Other” along the top row of buttons.
4. Insert the refund amount in the right hand column as a negative number. eg  -£120 in the frames box if it is for glasses.
5. Tick how the refund is being given, eg Card and Insert a negative amount into the Deposit 1 box eg  -£120.

The balance should be zero.

Write a note in one of the notes boxes as to why a refund was given.