Refunds are given by inserting negative numbers.
- Go to the patient’s dispense screen. Click Add dispense.
- Choose the dispenser.
- Click “Other” along the top row of buttons.
- Insert the refund amount in the right hand column as a negative number. eg -£120 in the frames box if it is for glasses.
- Tick how the refund is being given, eg Card and Insert a negative amount into the Deposit 1 box eg -£120.
The balance should be zero.
Write a note in one of the notes boxes as to why a refund was given.