Eye Exam Limited technical support policies:

Included Support Services:

• Assistance with hardware setup for Opticabase
• Installation and reinstallation of Opticabase software
• General remote support via email, phone, or messaging for using Opticabase
• Guidance for connecting peripherals (e.g., printers and scanners) to Opticabase
• Basic networking support to enable computer communications (within our knowledge limits). In more complex cases, users may be advised to contact a hardware technician at their own expense.
• Advice on backing up the data.

Excluded Support Services:

• Issues unrelated to Opticabase.
• Internet-related problems.
• Hardware support for printers or other devices not functioning with any program.
• Backing up data.

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Eye Exam ltd does not hold any data belonging to Opticabase users. All data is stored locally at the business address.

Updated: 12/06/2022