When setting up MailaDoc, you should inform MailaDoc customer service that you would like your practice NAME and ADDRESS (and not just address) on the front of the envelope as a return address.

At the top of the Word document reminder letter you need to have “MailaDoc!” in white, without the quotes so that it knows to separate the pages. (The letter D should be uppercase).

How to use MailaDoc printer driver.

Bring up your reminder letters on screen as usual. (as if you are going to print them on your printer). Click “Print” to bring up the printer dialogue box and choose P/I Officemail

When you are prompted by a box asking if it is a “mail merge”. You MUST click “Cancel”

When the “MailaDoc” screen opens you may have to sign in by clicking “Please sign in” at the bottom.

When signing in, you can tick the box to stay signed in.

Once signed in you can give your job a reference on the left eg. the date

If you wish to check the settings eg B & W or Colour, click on the arrow on the left next to “Channel: DefaultPrintCommunicationChannel”.

Check that MailaDoc is sending the correct number of letters by looking at the bottom of the screen. If it shows less than you think there should be you probably clicked on “Yes” to the mail merge question. If this may have happened, cancel the mailing using the cancel button bottom right of the MailaDoc screen and try printing them again.

Click on Submit, bottom right, to send the letters.

To view the status of your letters you can log on at:

www.mailadoc.co.uk/officemail-4-login/